Blogs

Real-Time Customer Feedback Matters

Capturing real-time customer feedback is essential to make businesses run better but also a gesture to show customers that YOU care. Customer feedback should be captured at point of delivery or point of sale to establish loyalty and trust. As we can all attest, we want things faster and, as a result, expect superior customer service. If we do not experience the service we imagined, we will leave annoyed and frustrated.

Brand image is important especially when online platforms like Reddit are able to impact your reputation in very short order. Customers can quickly evaluate whether or not they would use your services, especially if a previous customer denoted that your service was inadequate. Recent studies show that a commitment to customer experience results in up to 25% more customer retention and revenue than sales or marketing initiatives.

With increased brand visibility online, in stores, and within last mile delivery, it is necessary for businesses to consider a solution that captures real-time customer surveys quickly with the capability to deploy any issues to a customer service representative. This is important so that all problems can be solved within a matter of minutes.

Our mobile solution, nuDeliverIt, allows you to quickly and accurately capture real-time customer feedback so you can stay ahead of the curve instead of chasing industry trends.

One of our customers, J.B. Hunt, mentioned that one of the biggest benefits of adapting the nuDeliverIt mobile app was the customer service survey. “If a customer calls and says this just happened at this delivery, it’s very helpful to know what is going on before they call so when that driver puts in that exception I can get that email, I can look at it and I am already up to date with that issue before the customer even calls.” – Landon Capps, Account Manager, J.B. Hunt

KEY CUSTOMER SURVEY BENEFITS


•    Improve customer satisfaction scores
•    Proactively address any issues with the delivery 
•    Easily acquire instant feedback through non-intrusive implementation

Find this and more within the nuVizz delivery tracking and management mobile app. Learn more today!

From the Blogs
nuVizz to Showcase Delivery Innovation at Venture Atlanta 2016

Conference will showcase the South’s most promising technology companies. ATLANTA – September 29, 2016 – nuVizz Inc., an award-winning mobile logistics and workforce management solutions leader, announced today it has been selected to present at Venture Atlanta 2016, the South’s premier event for connecting technology innovation and investment capital. Venture Atlanta will be held November… Continue reading nuVizz to Showcase Delivery Innovation at Venture Atlanta 2016

Navigating the Peak Supply Season with nuVizz Last Mile TMS

As the peak supply season kicks off in the U.S., logistics challenges intensify for businesses managing delivery operations. From order management to dispatch, ensuring a seamless flow becomes critical for maintaining customer satisfaction and controlling costs. This is where nuVizz’s Last Mile Transportation Management System (TMS) stands out, providing end-to-end automation, configurability, and visibility to… Continue reading Navigating the Peak Supply Season with nuVizz Last Mile TMS

nuVizz Launches RoboDispatch™ Solution to empower Logistics Service Providers with cutting edge AI

ATLANTA, May 03, 2023 (GLOBE NEWSWIRE) —  nuVizz, a leading network-based last mile delivery, transportation management and customer experience SaaS platform, today introduced nuVizz RoboDispatch™ Solution, helping Logistics Service Providers (LSPs)  automatically dispatch their delivery assets to match their delivery demand in real time. Leveraging artificial intelligence (AI) and machine learning (ML), RoboDispatch™ Solution builds on nuVizz’s… Continue reading nuVizz Launches RoboDispatch™ Solution to empower Logistics Service Providers with cutting edge AI

Optimizing Last-Mile Delivery with Efficient TMS Strategies

In today’s fast-paced world, the demand for faster and more reliable delivery services is higher than ever. Businesses are under constant pressure to meet customer expectations, reduce costs, and optimize their delivery processes.  One of the most critical components of the supply chain is the last-mile delivery – the final step in the delivery process… Continue reading Optimizing Last-Mile Delivery with Efficient TMS Strategies

Real-Time Proof of Delivery: A Game-Changer in Last Mile Delivery

The last mile of delivery is often the most critical and complex part of the logistics process. As the demand for faster, more reliable deliveries grows, managing proof of delivery (POD) in real time has become a key differentiator for businesses aiming to offer exceptional customer experiences. Real-time POD not only enhances customer satisfaction but… Continue reading Real-Time Proof of Delivery: A Game-Changer in Last Mile Delivery