Blogs

Real-Time Customer Feedback Matters

Capturing real-time customer feedback is essential to make businesses run better but also a gesture to show customers that YOU care. Customer feedback should be captured at point of delivery or point of sale to establish loyalty and trust. As we can all attest, we want things faster and, as a result, expect superior customer service. If we do not experience the service we imagined, we will leave annoyed and frustrated.

Brand image is important especially when online platforms like Reddit are able to impact your reputation in very short order. Customers can quickly evaluate whether or not they would use your services, especially if a previous customer denoted that your service was inadequate. Recent studies show that a commitment to customer experience results in up to 25% more customer retention and revenue than sales or marketing initiatives.

With increased brand visibility online, in stores, and within last mile delivery, it is necessary for businesses to consider a solution that captures real-time customer surveys quickly with the capability to deploy any issues to a customer service representative. This is important so that all problems can be solved within a matter of minutes.

Our mobile solution, nuDeliverIt, allows you to quickly and accurately capture real-time customer feedback so you can stay ahead of the curve instead of chasing industry trends.

One of our customers, J.B. Hunt, mentioned that one of the biggest benefits of adapting the nuDeliverIt mobile app was the customer service survey. “If a customer calls and says this just happened at this delivery, it’s very helpful to know what is going on before they call so when that driver puts in that exception I can get that email, I can look at it and I am already up to date with that issue before the customer even calls.” – Landon Capps, Account Manager, J.B. Hunt

KEY CUSTOMER SURVEY BENEFITS


•    Improve customer satisfaction scores
•    Proactively address any issues with the delivery 
•    Easily acquire instant feedback through non-intrusive implementation

Find this and more within the nuVizz delivery tracking and management mobile app. Learn more today!

From the Blogs
nuVizz Exhibiting Crowd Enablement Solution at RILA Retail Supply Chain Conference 2016

Atlanta, GA ­ Feb 15, 2016 – In 2016, seasonal demand and shifting trends – along with disruptors like Amazon and Uber – are keeping major enterprises on their toes and seeking the most effective and cost­efficient way to outpace these competitors and to meet these delivery and workforce challenges. nuVizz, a leader in enterprise… Continue reading nuVizz Exhibiting Crowd Enablement Solution at RILA Retail Supply Chain Conference 2016

CEOCFO Magazine interviews nuVizz CEO, Gururaj Rao

CEOCFO Magazine – The Most Powerful Name In Corporate News and Information An Interview conducted by: Lynn Fosse, Senior Editor, CEOCFO Magazine, Published – January 5, 2015 CEOCFO: What is nuVizz?Mr. Rao: nuVizz is an enterprise mobile software solutions company. At the core, we are consultants and along with our experience of working with enterprises, we bring the latest… Continue reading CEOCFO Magazine interviews nuVizz CEO, Gururaj Rao

Sustainability in our Transportation Networks

Sustainability is now no longer a future initiative. The future is NOW. The UN Sustainable Development Goals (SDG) identifies 17 specific goals to be achieved by 2030. These Sustainable Development Goals are marked 1 through 17 with over 169 targets to be achieved by 2030. Government agencies and corporations are racing to meet these goals… Continue reading Sustainability in our Transportation Networks

nuVizz Announces Partnership With AIT Worldwide Logistics

Atlanta, GA – August 1, 2016 – nuVizz Inc., an award-winning global delivery and transportation mobile solutions leader, today announced that internationally-recognized AIT Worldwide Logistics has chosen to enhance their white glove delivery offerings with nuVizz’ nuDeliverIt™ mobile delivery tracking solution. AIT’s white glove transportation services are comprised of over 400,000 deliveries per year, as… Continue reading nuVizz Announces Partnership With AIT Worldwide Logistics

The Future of Delivery Management Has Arrived with Machine Learning

There is a tendency to use Artificial Intelligence (AI) and Machine Learning (ML) interchangeably to refer to any process that uses data science to make business decisions. However, there is a subtle, but distinct, difference between the two which is important to understand when making purchasing decisions around delivery management solutions. AI is an umbrella… Continue reading The Future of Delivery Management Has Arrived with Machine Learning