Blogs

Real-Time Customer Feedback Matters

Capturing real-time customer feedback is essential to make businesses run better but also a gesture to show customers that YOU care. Customer feedback should be captured at point of delivery or point of sale to establish loyalty and trust. As we can all attest, we want things faster and, as a result, expect superior customer service. If we do not experience the service we imagined, we will leave annoyed and frustrated.

Brand image is important especially when online platforms like Reddit are able to impact your reputation in very short order. Customers can quickly evaluate whether or not they would use your services, especially if a previous customer denoted that your service was inadequate. Recent studies show that a commitment to customer experience results in up to 25% more customer retention and revenue than sales or marketing initiatives.

With increased brand visibility online, in stores, and within last mile delivery, it is necessary for businesses to consider a solution that captures real-time customer surveys quickly with the capability to deploy any issues to a customer service representative. This is important so that all problems can be solved within a matter of minutes.

Our mobile solution, nuDeliverIt, allows you to quickly and accurately capture real-time customer feedback so you can stay ahead of the curve instead of chasing industry trends.

One of our customers, J.B. Hunt, mentioned that one of the biggest benefits of adapting the nuDeliverIt mobile app was the customer service survey. “If a customer calls and says this just happened at this delivery, it’s very helpful to know what is going on before they call so when that driver puts in that exception I can get that email, I can look at it and I am already up to date with that issue before the customer even calls.” – Landon Capps, Account Manager, J.B. Hunt

KEY CUSTOMER SURVEY BENEFITS


•    Improve customer satisfaction scores
•    Proactively address any issues with the delivery 
•    Easily acquire instant feedback through non-intrusive implementation

Find this and more within the nuVizz delivery tracking and management mobile app. Learn more today!

From the Blogs
Avoid the Holiday Delivery Blues: 3 Tips to Future-Proof Your Supply Chain

It is no secret that the global supply chain is in crisis, fueled by a cascading series of events from shuttered factories and energy shortages to rising fuel prices and scarce workers. With the holidays approaching, these challenges will continue to grow, negatively impacting individual businesses and the global economy. Although retailers remain optimistic about… Continue reading Avoid the Holiday Delivery Blues: 3 Tips to Future-Proof Your Supply Chain

nuVizz to Showcase Delivery Innovation at Venture Atlanta 2016

Conference will showcase the South’s most promising technology companies. ATLANTA – September 29, 2016 – nuVizz Inc., an award-winning mobile logistics and workforce management solutions leader, announced today it has been selected to present at Venture Atlanta 2016, the South’s premier event for connecting technology innovation and investment capital. Venture Atlanta will be held November… Continue reading nuVizz to Showcase Delivery Innovation at Venture Atlanta 2016

BrandsMart USA Selects nuVizz to Create the Next Level of Customer Experience

ATLANTA, GA (PRWEB) SEPTEMBER 13, 2016 nuVizz Inc., an award-winning global delivery and transportation mobile solutions leader, today announced that premier retailer BrandsMart USA has chosen to enhance their white glove delivery offerings via the nuDeliverIt™ mobile delivery tracking solution. BrandsMart USA continues to raise the bar on stellar customer experience. By integrating real-time visibility… Continue reading BrandsMart USA Selects nuVizz to Create the Next Level of Customer Experience

Master The Perils of The Gig Economy and Make Enterprise Crowdsourcing Work For You

Perhaps the only thing more buzzworthy in recent business news than “the gig economy” – the onset of crowdsourced jobs for tasks from day labor to restaurant work to walking a dog – is the talk of the sputtering of the gig economy. Startup after startup arrived on the scene flush with big name patrons,… Continue reading Master The Perils of The Gig Economy and Make Enterprise Crowdsourcing Work For You

5 Emerging Tech Trends to Improve Your Processes in Logistics

The logistics industry is facing more intense challenges and obstacles than ever before. Prior to the pandemic, next day delivery was considered a convenience – something nice to have but not a requirement. Now, customer expectations have shifted and next day delivery is deemed a necessity. Layered on top are many additional pressures that are… Continue reading 5 Emerging Tech Trends to Improve Your Processes in Logistics