Blogs

Real-Time Customer Feedback Matters

Capturing real-time customer feedback is essential to make businesses run better but also a gesture to show customers that YOU care. Customer feedback should be captured at point of delivery or point of sale to establish loyalty and trust. As we can all attest, we want things faster and, as a result, expect superior customer service. If we do not experience the service we imagined, we will leave annoyed and frustrated.

Brand image is important especially when online platforms like Reddit are able to impact your reputation in very short order. Customers can quickly evaluate whether or not they would use your services, especially if a previous customer denoted that your service was inadequate. Recent studies show that a commitment to customer experience results in up to 25% more customer retention and revenue than sales or marketing initiatives.

With increased brand visibility online, in stores, and within last mile delivery, it is necessary for businesses to consider a solution that captures real-time customer surveys quickly with the capability to deploy any issues to a customer service representative. This is important so that all problems can be solved within a matter of minutes.

Our mobile solution, nuDeliverIt, allows you to quickly and accurately capture real-time customer feedback so you can stay ahead of the curve instead of chasing industry trends.

One of our customers, J.B. Hunt, mentioned that one of the biggest benefits of adapting the nuDeliverIt mobile app was the customer service survey. “If a customer calls and says this just happened at this delivery, it’s very helpful to know what is going on before they call so when that driver puts in that exception I can get that email, I can look at it and I am already up to date with that issue before the customer even calls.” – Landon Capps, Account Manager, J.B. Hunt

KEY CUSTOMER SURVEY BENEFITS


•    Improve customer satisfaction scores
•    Proactively address any issues with the delivery 
•    Easily acquire instant feedback through non-intrusive implementation

Find this and more within the nuVizz delivery tracking and management mobile app. Learn more today!

From the Blogs
nuVizz Inc. Becomes Oracle PartnerNetwork Gold Level Partner

May 10, 2017 – nuVizz Inc, an enterprise mobile solution provider, today announced that it has achieved Gold Partner status in Oracle PartnerNetwork (OPN). By attaining Gold Level membership, Oracle has recognized nuVizz Inc. for its commitment to establish Oracle related knowledge in delivering enterprise grade solutions powered by Oracle and for uniquely addressing the… Continue reading nuVizz Inc. Becomes Oracle PartnerNetwork Gold Level Partner

Overcoming White Glove Delivery Challenges with Technology

A delivery service is the picking up of products from one place and delivering them to another location. Providers such as FedEx and USPS usually provide a same-day or next-day delivery within a particular area. Some couriers may also offer a specialized service called white glove delivery service, which offers more than just delivering the products. With white… Continue reading Overcoming White Glove Delivery Challenges with Technology

nuVizz Launches RoboDispatch™ Solution to empower Logistics Service Providers with cutting edge AI

ATLANTA, May 03, 2023 (GLOBE NEWSWIRE) —  nuVizz, a leading network-based last mile delivery, transportation management and customer experience SaaS platform, today introduced nuVizz RoboDispatch™ Solution, helping Logistics Service Providers (LSPs)  automatically dispatch their delivery assets to match their delivery demand in real time. Leveraging artificial intelligence (AI) and machine learning (ML), RoboDispatch™ Solution builds on nuVizz’s… Continue reading nuVizz Launches RoboDispatch™ Solution to empower Logistics Service Providers with cutting edge AI

nuVizz Exhibiting Crowd Enablement Solution at RILA Retail Supply Chain Conference 2016

Atlanta, GA ­ Feb 15, 2016 – In 2016, seasonal demand and shifting trends – along with disruptors like Amazon and Uber – are keeping major enterprises on their toes and seeking the most effective and cost­efficient way to outpace these competitors and to meet these delivery and workforce challenges. nuVizz, a leader in enterprise… Continue reading nuVizz Exhibiting Crowd Enablement Solution at RILA Retail Supply Chain Conference 2016

The Future of Delivery Management Has Arrived with Machine Learning

There is a tendency to use Artificial Intelligence (AI) and Machine Learning (ML) interchangeably to refer to any process that uses data science to make business decisions. However, there is a subtle, but distinct, difference between the two which is important to understand when making purchasing decisions around delivery management solutions. AI is an umbrella… Continue reading The Future of Delivery Management Has Arrived with Machine Learning