Customers Routinely See...
10-15%
Customer Satisfaction
100%
Realtime Visibilty
30-35%
Asset Utilisation
50-60%
Billing Cycle
30-35%
Manual Labor
15-20%
CO2 Emissions
15-30%
Driven Miles
nuVizz Customer Experience
WISMO (Where is My Order) Tracking & Tracing
On an average, companies spend $7 for every WISMO call. nuVizz’s real time tracking and tracing capabilities ensure your customers are always in the know with up-to-the-minute updates on their shipment's whereabouts. Whether you're handling a high-value item or a critical, time-sensitive delivery, our platform delivers the most accurate and timely information directly to your fingertips in real time. This precise tracking not only answers the "Where is My Order?" question instantly but also helps mitigate risks, reduce uncertainties, significantly boosts customer trust and reduces customer service calls. By providing reliable, real-time insights, nuVizz empowers you to enhance customer satisfaction and streamline the delivery process.
Real-Time Visibility – At every touch point
nuVizz provides unparalleled 360-degree round the clock real-time visibility of your entire delivery network. Our platform aggregates data from multiple sources, offering a consolidated view of shipments and vehicles without any dependency on the carrier or transport provider handling the shipment as long as they are part of the distribution network in our platform. This holistic perspective enables businesses to monitor every touchpoint, making it easier to identify potential issues before they escalate, improve on the delivery times and provide better customer engagement and experience. Whether you're managing a single delivery or a complex multi-modal transport operation, nuVizz ensures you have complete control and insight.
Predictability & Real-Time ETAs
nuVizz leverages highly advanced algorithms in route planning to provide highly accurate Estimated Time of Arrivals (ETAs), dynamically adjusting to reflect real-time conditions like traffic delays or delays at previous delivery points and the cascading effects. Our platform ensures that stakeholders are immediately notified of any potential disruptions via real-time alerts. This proactive communication allows for quick adjustments, minimizing delays and ensuring that deliveries are made on time, every time.
Industry-Specific Workflow Adaptability
Our platform is designed to be as flexible as your business needs. nuVizz can be customized to suit the unique workflows of various industries. Be it a retailer, manufacturer, pharma, furniture, food or any other delivery, the core application remains the same while adapting to different workflows demanded by various industries. Our event based platform offers upwards of 500 different delivery events that can be used to trigger workflow based notifications via Email, Voice and Text to your customers in real time. This adaptability ensures that our solution not only fits seamlessly into your existing operations but also enhances them, providing tailored support that helps you maintain operational excellence in your specific industry vertical.
Proof of Delivery
Proof of Delivery (POD) is a critical element in ensuring a positive customer experience. It provides clear, verifiable confirmation that a shipment has been delivered to the right location, on time, and in good condition. This transparency builds trust and confidence, reducing the likelihood of disputes and enhancing overall satisfaction. Additionally, POD offers valuable insights for continuous service improvement, helping companies identify and address potential issues. By delivering a reliable and transparent process, POD reinforces customer loyalty and strengthens the relationship between service providers and their customers.
Customer Feedback & 24/7 Support Excellence
At nuVizz, we prioritize customer engagement through seamless integration of surveys and feedback tools, along with exceptional 24/7 customer support. Our platform enables real-time data collection at critical touchpoints, allowing you to capture valuable insights directly from customers to identify areas for improvement and ensure your services stay aligned with their expectations. Complementing this is our dedicated support team, available 24/7 to match up your pace of logistics operations that run round the clock providing timely assistance, minimizing downtime and offering peace of mind.
Customers
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Highlighted Customer Review
Awards
Testimonials
Videos
Blogs
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ATLANTA, July 10, 2024 (GLOBE NEWSWIRE) — nuVizz, a leading provider of transportation management solutions and...
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