CSO Techno-Functional analyst – India

Job Location: Bangalore

CSO Techno-Functional analyst 

We are looking for a bright candidate to join us in our Customer Success Organization (CSO). This role will require the candidate to quickly develop a very good understanding of nuVizz products: nuDeliverIT, Vehmo, GoJenta, WellRyde, and other products as they are developed and released and will involve the following activities: 

Responsibilities 

• Troubleshoot and Support customer issues.
• Onboard new customers onto nuVizz platform based on the product(s) they sign up for. 
• Involve in UAT activities for the products/ Product features.
• Evangelize and provide training on product features to customers.
• Perform customer demos for current and prospective customers.
• Cross-sell / Up-sell new and existing features to existing customers and prospects.

Desired qualifications / Skills 

• Excellent written and verbal communication is a must.
• Must be ready to work in shifts.
• Very strong customer focus.
• Must be aggressive in following with the customers or internally with developers / QA to ensure that the customer’s issues are addressed on priority and business impacts to customer workflow is minimal.
• Must be persuasive in dealing with customers to cross-sell and up-sell product features.
• Understand and visualize business flows in supply chain and logistics domain.
• Develop a functional and basic technical understanding of nuVizz product portal, iOS, and Android mobile apps – be able to logically work on troubleshooting issues.
• Empathize with customer business workflows and develop test cases and perform testing.
• Collaborate with cross-functional teams/customers to define test cases and perform relevant testing activities.
• Display a positive attitude in the face of aggressive timelines and having a sense of pride in meeting delivery timelines with the utmost quality.
• Must be a self-motivated go-getter and be able to take up initiatives.

Technical Skills 

• A good understanding of Unix / SQL query writing.
• Passion for continuous learning and adapting to new technologies.

Experience with an edge: 

• Experience in Supply Chain industry.
• Experience with a start-up is preferred.
• Candidates with prior technical experience in a similar environment will be preferred.
• Experience in sales will be an added advantage.

Note: Send your resume to hrindia@nuvizz.com to apply